Privacy Policy

When you book, create an account or contact us, we may collect:

• Name, phone number and email address
• Pickup and drop off addresses, flight numbers and trip notes
• Payment details, processed by our payment provider. We do not store full card numbers.
• Company and billing details for corporate accounts

When you use our website, we automatically collect basic device data such as browser type, pages visited and approximate location through cookies and similar tools.

• To schedule, dispatch and complete your rides
• To track flights and adjust pickup times
• To send confirmations, chauffeur details and receipts
• To process payments and prevent fraud
• To improve our service and website
• To send updates or offers, only if you opt in

We never share, sell or publicize client identities, travel plans or locations. Chauffeurs and staff are bound by confidentiality agreements and are prohibited from posting about clients, trips or vehicles on social media.

We do not sell your personal information. We share it only with:

• Chauffeurs and affiliated operators assigned to your trip
• Service providers who help us run the business, such as payment, mapping and messaging providers
• Authorities when required by law or to protect safety

We use essential cookies to keep the site working and analytics cookies to understand how it is used. You can block or delete cookies in your browser settings. Some features, such as staying signed in, may not work without them.

We keep trip and billing records for as long as needed to provide service and meet legal, tax and accounting requirements. You can ask us to delete your account at any time.

We use encryption, access controls and trusted providers to protect your information. No system is perfectly secure, but we take every reasonable step to keep your data safe.

• Access or update your information from your account or by contacting us
• Request deletion of your personal data
• Unsubscribe from marketing messages at any time
• Reply STOP to opt out of text messages

Our services are not directed to children under 13, and we do not knowingly collect their information. Minors must be booked by a parent, guardian or authorized adult.

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

Reach our team about your data, your account or this policy. Email privacy@vipluxdfw.com or call [PHONE].